Terms and Conditions

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PRIVACY POLICY

  1. Introduction

    We Pack Printing and Packaging PLC is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

  2. Information We Collect

    We may collect the following information when you interact with us:
    • Personal Information: Name, phone number, email address, business details.
    • Transaction Data: Order history, invoices, payment details (excluding sensitive banking data).
    • Technical Data: IP address, browser type, and website usage patterns.

  3. How We Use Your Information

    We use collected data for the following purposes:
    • Processing and fulfilling orders
    • Customer service and support
    • Marketing and promotional communications (with consent)
    • Improving our website and services

  4. Data Sharing and Security

    • We do not sell or share customer data with third parties for commercial purposes.
    • Third-party service providers (e.g., logistics and payment processors) may access data only for fulfilling our services.
    • We implement security measures to protect data from unauthorized access.

  5. Your Rights

    You have the right to:
    • Request access to your personal data
    • Request corrections or deletions
    • Opt-out of marketing communications

  6. Cookies and Tracking Technologies

    We use cookies to enhance user experience and analyze website traffic. Users can manage cookie preferences through browser settings.

  7. Changes to This Policy

    We may update this policy as needed. Significant changes will be communicated via our website.

  8. Contact Us

    For inquiries regarding these terms or our privacy practices, contact: We Pack Printing and Packaging PLC

  9. International Data Transfers

    If We Pack expands services internationally, customer data may be processed in compliance with global data protection laws such as the EU General Data Protection Regulation (GDPR) where applicable.

  10. Third-Party Integrations and Compliance

    • We use third-party payment processors and logistics providers that adhere to industry-standard security measures.
    • Data shared with third parties is strictly for service fulfillment and is subject to their privacy policies.

  11. Record Retention and Deletion Policy

    • Personal data is retained only for as long as necessary to fulfill contractual obligations or comply with legal requirements.
    • Customers may request deletion of their data unless retention is required by law.

  12. Children’s Privacy

    Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

  13. Compliance with Ethiopian Data Protection Laws

    We Pack adheres to Ethiopia’s evolving data protection regulations and best practices for handling personal and business data.

  14. Security Incident Response

    • In case of a data breach, affected parties will be notified as required by law.
    • We implement cyber-security measures, including encryption and restricted access, to protect sensitive data

Email: support@wepackpp.com | Phone: +251916222111

Terms and Conditions

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TERMS OF SERVICE

  1. Introduction

    Welcome to We Pack Printing and Packaging PLC ("Company," "We," "Us," or "Our"). These Terms of Service govern your use of our website, products, and services. By accessing or using our services, you agree to abide by these terms.

  2. Scope of Services

    We Pack Printing and Packaging PLC provides packaging solutions, including corrugated carton boxes and flexible packaging, to businesses across various industries. Our services include but are not limited to:
    • Custom printing and packaging solutions
    • Bulk and wholesale packaging supply
    • Product design consultation

  3. Order Process

    • Orders must be placed through our website, in person, or via direct communication with our sales team.
    • Customers must provide accurate specifications, including size, quantity, material preferences, and branding details.
    • Orders are confirmed only after payment or a contractual agreement.

  4. Pricing and Payment

    • Prices are subject to change based on raw material costs and production expenses.
    • Payment terms will be agreed upon during order placement. Late payments may incur penalties.
    • Accepted payment methods include bank transfers, mobile payments, and other options as communicated by our finance department.

  5. Delivery and Shipping

    • Estimated delivery times will be provided upon order confirmation.
    • We Pack is not responsible for delays caused by external factors, including customs or logistics issues.
    • Customers must inspect orders upon delivery and report any defects or issues within 5 business days.

  6. Returns and Refunds

    • Custom orders are non-refundable unless there is a defect caused by our production process.
    • Customers may request replacements or corrections in cases of manufacturing errors.

  7. Intellectual Property

    • All designs, templates, and packaging innovations provided by We Pack are proprietary and may not be copied or used without permission.
    • Customers retain rights to their brand trademarks and designs but grant We Pack a license to use them for production purposes.

  8. Limitation of Liability

    • We Pack is not liable for indirect damages, loss of business, or profits resulting from product defects or delays.
    • Our total liability shall not exceed the value of the order in dispute.

  9. Termination

    We reserve the right to refuse service or terminate accounts in cases of fraud, misuse, or violation of these terms.
    • We Pack ensures that its products comply with food-grade packaging standards where applicable.

  10. Governing Law

    These terms are governed by the laws of Ethiopia. Disputes shall be resolved through arbitration or the appropriate courts in Ethiopia.

  11. Compliance with Laws and Regulations

    • Customers and We Pack must comply with all applicable Ethiopian and international laws, including trade regulations, labor laws, and environmental standards.
    • We Pack ensures that its products comply with food-grade packaging standards where applicable.

  12. Environmental and Sustainability Commitment

    • We Pack follows sustainable manufacturing processes, minimizing waste and promoting eco-friendly materials where possible.
    • Customers may request recyclable or biodegradable packaging solutions.

  13. Data Protection and Confidentiality

    • Confidential business information shared with We Pack during order processing will not be disclosed to third parties without consent.
    • Both parties must maintain the confidentiality of proprietary materials and trade secrets.

  14. Force Majeure

    We Pack shall not be liable for failure or delay in performance due to unforeseen circumstances beyond our control, including natural disasters, pandemics, government restrictions, or supply chain disruptions.

  15. Dispute Resolution and Arbitration

    • Disputes shall be resolved through negotiation. If unresolved, they will be settled through arbitration in accordance with Ethiopian arbitration laws.
    • Customers agree to first attempt informal resolution before taking legal action.

Email: support@wepackpp.com | Phone: +251916222111

WHYUS

Call us:
+251-916-222-111
+251-969-71 72 73
Talk to our experts about your needs

Your partner in packaging innovation

When professionalism matters

At WePack Printing and Packaging PLC, we pride ourselves on being the go-to partner for businesses seeking top-notch packaging solutions. Here are compelling reasons why you should choose us for your packaging needs:

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Expertise and Experience

With years of industry experience, WePack has developed unparalleled expertise in printing and packaging. Our skilled team brings a wealth of knowledge and innovative solutions to the table, ensuring that your packaging is both functional and visually appealing.

Custom Solutions

We understand that every business is unique, and so are its packaging requirements. We offer tailored solutions that cater to your specific needs, whether it's custom structural designs, unique artwork, or specialized materials. Our commitment to customization ensures your brand stands out in the marketplace.

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Cutting-Edge Technology

At WePack, we leverage the latest technology to deliver superior packaging solutions. Our state-of-the-art equipment and advanced techniques guarantee high-quality results, from design to production. This commitment to innovation ensures efficiency, precision, and excellence in every project.

Sustainability Commitment

WePack is dedicated to environmental responsibility. Our sustainable packaging solutions help reduce your carbon footprint while maintaining the highest standards of quality and durability. We focus on using eco-friendly materials and processes that support your business's green initiatives.

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Comprehensive Services

We offer a full range of services, from initial concept and design to final production and delivery. Our holistic approach ensures a seamless experience, saving you time and resources. Whether you need structural design, artwork, prototypes, or consulting, WePack has you covered.

Customer-Centric Approach

At WePack, our clients are at the heart of everything we do. We prioritize open communication, transparency, and collaboration to ensure your satisfaction. Our dedicated support team is always available to address your needs and ensure your project runs smoothly from start to finish.

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Competitive Pricing

WePack offers premium packaging solutions at competitive prices. We strive to provide the best value for your investment, combining quality, efficiency, and affordability. Our cost-effective solutions help you achieve your packaging goals without compromising on quality.

Proven Track Record

Our portfolio of successful projects and satisfied clients speaks for itself. We have a proven track record of delivering exceptional packaging solutions that drive business success. When you choose WePack, you're partnering with a company that delivers results.

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Choose WePack Printing and Packaging PLC for your packaging needs and experience the difference of working with a trusted industry leader. Let us help you elevate your brand and achieve your business objectives.