PRIVACY POLICY

1. Introduction
   
   We Pack Printing and Packaging PLC is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.


2. Information We Collect
   
   We may collect the following information when you interact with us:
   • Personal Information: Name, phone number, email address, business details.
   • Transaction Data: Order history, invoices, payment details (excluding sensitive banking data).
   • Technical Data: IP address, browser type, and website usage patterns.
   
   
3. How We Use Your Information
   
   We use collected data for the following purposes:
   • Processing and fulfilling orders
   • Customer service and support
   • Marketing and promotional communications (with consent)
   • Improving our website and services
   
   
4. Data Sharing and Security
   
   
   • We do not sell or share customer data with third parties for commercial purposes.
   • Third-party service providers (e.g., logistics and payment processors) may access data only for fulfilling our services.
   • We implement security measures to protect data from unauthorized access.
   
   
5. Your Rights
   
   You have the right to:
   • Request access to your personal data
   • Request corrections or deletions
   • Opt-out of marketing communications
   
   
6. Cookies and Tracking Technologies
   
   We use cookies to enhance user experience and analyze website traffic. Users can manage cookie preferences through browser settings.


7. Changes to This Policy
   
   We may update this policy as needed. Significant changes will be communicated via our website.


8. Contact Us
   
   For inquiries regarding these terms or our privacy practices, contact: We Pack Printing and Packaging PLC


9. International Data Transfers
   
   If We Pack expands services internationally, customer data may be processed in compliance with global data protection laws such as the EU General Data Protection Regulation (GDPR) where applicable.


10. Third-Party Integrations and Compliance
    
    
    • We use third-party payment processors and logistics providers that adhere to industry-standard security measures.
    • Data shared with third parties is strictly for service fulfillment and is subject to their privacy policies.
    
    
11. Record Retention and Deletion Policy
    
    
    • Personal data is retained only for as long as necessary to fulfill contractual obligations or comply with legal requirements.
    • Customers may request deletion of their data unless retention is required by law.
    
    
12. Children’s Privacy
    
    Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors.


13. Compliance with Ethiopian Data Protection Laws
    
    We Pack adheres to Ethiopia’s evolving data protection regulations and best practices for handling personal and business data.


14. Security Incident Response
    
    
    • In case of a data breach, affected parties will be notified as required by law.
    • We implement cyber-security measures, including encryption and restricted access, to protect sensitive data

Email: support@wepackpp.com | Phone: +251916222111

TERMS OF SERVICE

1. Introduction
   
   Welcome to We Pack Printing and Packaging PLC ("Company," "We," "Us," or "Our"). These Terms of Service govern your use of our website, products, and services. By accessing or using our services, you agree to abide by these terms.
   


2. Scope of Services
   
   We Pack Printing and Packaging PLC provides packaging solutions, including corrugated carton boxes and flexible packaging, to businesses across various industries. Our services include but are not limited to:
   • Custom printing and packaging solutions
   • Bulk and wholesale packaging supply
   • Product design consultation
   
   
3. Order Process
   
   
   • Orders must be placed through our website, in person, or via direct communication with our sales team.
   • Customers must provide accurate specifications, including size, quantity, material preferences, and branding details.
   • Orders are confirmed only after payment or a contractual agreement.
   
   
4. Pricing and Payment
   
   
   • Prices are subject to change based on raw material costs and production expenses.
   • Payment terms will be agreed upon during order placement. Late payments may incur penalties.
   • Accepted payment methods include bank transfers, mobile payments, and other options as communicated by our finance department.
   
   
5. Delivery and Shipping
   
   
   • Estimated delivery times will be provided upon order confirmation.
   • We Pack is not responsible for delays caused by external factors, including customs or logistics issues.
   • Customers must inspect orders upon delivery and report any defects or issues within 5 business days.
   
   
6. Returns and Refunds
   
   
   • Custom orders are non-refundable unless there is a defect caused by our production process.
   • Customers may request replacements or corrections in cases of manufacturing errors.
   
   
7. Intellectual Property
   
   
   • All designs, templates, and packaging innovations provided by We Pack are proprietary and may not be copied or used without permission.
   • Customers retain rights to their brand trademarks and designs but grant We Pack a license to use them for production purposes.
   
   
8. Limitation of Liability
   
   
   • We Pack is not liable for indirect damages, loss of business, or profits resulting from product defects or delays.
   • Our total liability shall not exceed the value of the order in dispute.
   
   
9. Termination
   
   We reserve the right to refuse service or terminate accounts in cases of fraud, misuse, or violation of these terms.
   • We Pack ensures that its products comply with food-grade packaging standards where applicable.
   
   
10. Governing Law
    
    These terms are governed by the laws of Ethiopia. Disputes shall be resolved through arbitration or the appropriate courts in Ethiopia.


11. Compliance with Laws and Regulations
    
    
    • Customers and We Pack must comply with all applicable Ethiopian and international laws, including trade regulations, labor laws, and environmental standards.
    • We Pack ensures that its products comply with food-grade packaging standards where applicable.
    
    
12. Environmental and Sustainability Commitment
    
    
    • We Pack follows sustainable manufacturing processes, minimizing waste and promoting eco-friendly materials where possible.
    • Customers may request recyclable or biodegradable packaging solutions.
    
    
13. Data Protection and Confidentiality
    
    
    • Confidential business information shared with We Pack during order processing will not be disclosed to third parties without consent.
    • Both parties must maintain the confidentiality of proprietary materials and trade secrets.
    
    
14. Force Majeure
    
    We Pack shall not be liable for failure or delay in performance due to unforeseen circumstances beyond our control, including natural disasters, pandemics, government restrictions, or supply chain disruptions.


15. Dispute Resolution and Arbitration
    
    
    • Disputes shall be resolved through negotiation. If unresolved, they will be settled through arbitration in accordance with Ethiopian arbitration laws.
    • Customers agree to first attempt informal resolution before taking legal action.
    
    

Email: support@wepackpp.com | Phone: +251916222111

Call us:
+251-916-222-111
+251-969-71 72 73
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©We Pack Packaging & Printing PLC Around Megenanga, Addis Ababa, ETH +251-916-222-111 / -969-71 72 73 info@wepackpp.com